Warranty.
SPECIALE EYEWEAR SDN. BHD. Limited Warranty
Speciale Eyewear products (sunglasses and optical frames) are the result of a unique combination of design and quality excellence.
Speciale Eyewear products are warranted for 12 months from the date of purchase against manufacturer’s defects in material and workmanship. Warranty is only valid with a proof of purchase from an Authorized Speciale Eyewear Dealer that clearly shows the purchase date.
Please keep your receipt of purchase to validate your product’s warranty. For warranty service, please present the original receipt of purchase (tax Invoice).
(All warranty claims are subject to a case by case evaluation)
What is covered by warranty (examples):
- Swarovski crystal/crystal peel off
- Logo peel off
- Soldering defects of temple hinges
- Missing components
- Delamination and/or peeling of sun lens coating
- Bubbles or imperfections in lens coating
- Premature flaking or deterioration of frame coating
- Soldering defects
The following issues are expressly not covered by this warranty:
- Normal wear and tear (scratches)
- Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product
- Damage caused by chemicals
- Damage caused by unauthorized modifications or repairs
- Scratches or pit marks on sun lens
- Excessive exposure to heat or cold
- Prolonged exposure to water
How to get assistance
For any customer support issues we invite you to get back to where the product has been purchased or a Speciale Eyewear’s products retailer.
On receipt of the returned product, the retailer in cooperation with Speciale Eyewear will define the nature of the issue, whether it is a manufacturing defect covered by the Speciale Eyewear Limited Warranty, and what remedy you may be offered.
Thank you for being a loyal customer!
How to do online registration
Step 1: Please remove the scratch foil completely before scan QR code
Step 2: Scan QR code using a QR code scanning app
Step 3: Click the WARRANTY icon
Step 4: Fill in the Warranty Registration form
Warranty Registration
How to identify Speciale Eyewear original label products
The anti-counterfeit market in globally always use holographic labels alone to identify genuine or fake, we implemented QR code with the security label as a combination of anti-counterfeit solutions.
You can verify your product with QR Code with genuine authentication technology.
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